AML/KYC Policy

1. Overview

Azabor is a frontend interface that allows users to swap cryptocurrencies through the non-custodial infrastructure of ChangeNOW (CHN Group LLC). Azabor itself does not collect, store, or verify user identity. However, because all swaps are processed by ChangeNOW, their risk-based AML/KYC system applies to every transaction.

This page explains how that system works, what you can expect, and what to do if your transaction is paused for verification.

2. Azabor's Role

Azabor does not:

Collect or store personal identification documents
Perform identity verification (KYC)
Monitor transactions for suspicious activity
Have access to your funds at any point

Azabor is an interface only. All AML/KYC procedures are handled exclusively by ChangeNOW.

3. ChangeNOW's AML/KYC System

ChangeNOW operates a risk-based AML (Anti-Money Laundering) and KYC (Know Your Customer) system. This means:

Most transactions are processed without any identity verification.
Some transactions may be flagged by automated risk-scoring systems.
Flagged transactions may be paused, and ChangeNOW may request identity verification before completing the swap.

This is standard practice for regulated crypto services and helps prevent money laundering, fraud, and other illegal activities.

4. When Might KYC Be Requested?

ChangeNOW may request identity verification in cases such as:

Transactions involving unusually large amounts
Transactions linked to high-risk jurisdictions
Transactions flagged by automated AML systems
Transactions connected to sanctioned addresses or entities
Any other case where ChangeNOW's compliance team deems verification necessary

This list is not exhaustive. ChangeNOW reserves the right to request verification at any time in accordance with their internal policies and applicable laws.

5. What Happens If Your Transaction Is Paused?

If your transaction is paused for AML/KYC verification:

You will be notified by ChangeNOW via the contact information you provided (if any).
You may be asked to provide identification documents (passport, ID card, proof of address, etc.).
The verification process may take from a few hours to several days, depending on the complexity of the case.
Once verified, your transaction will either be completed or, in rare cases, refunded.

Note: Azabor does not have access to ChangeNOW's internal verification process. All communication regarding a paused transaction must go directly through ChangeNOW's support team.

6. How to Resolve a Paused Transaction

If your transaction is paused:

1

Locate your Transaction ID — this was provided when you initiated the swap.

2

Contact ChangeNOW Support directly through their official website or support channels.

3

Provide your Transaction ID and any requested documents.

4

Wait for ChangeNOW's compliance team to complete their review.

Azabor cannot intervene in or expedite this process.

7. Your Rights and Data

Because Azabor does not collect or store personal data related to AML/KYC, any personal information you provide to ChangeNOW is subject to ChangeNOW's Privacy Policy. We recommend reviewing their policy to understand how your data is handled.

For questions about Azabor's own data practices, please see our Privacy Policy.

8. Compliance with Laws

ChangeNOW's AML/KYC procedures are designed to comply with applicable international laws and regulations, including anti-money laundering directives and sanctions requirements. By using Azabor, you acknowledge that your transaction may be subject to these procedures.

9. Contact

If you have questions about this AML/KYC Policy, please contact us at: support@azabor.io

For questions about a specific transaction or verification request, please contact ChangeNOW directly.